General terms and conditions

Article 1. Purpose and nature of the practice

These general terms and conditions govern the provision, by VisaCentro (the practice), of advisory and assistance services for immigration and residence procedures, to any natural person acting for purposes which are outside their professional activity (the client).

The practice operates exclusively remotely. It does not have any office open to the public, does not receive anyone in person and is not established in Spain. The client contracts with a structure that operates online and accepts the practical consequences: communications are conducted in writing in the client area, and no in-person appointments are offered at any stage.

The practice is not a law firm, a gestor administrativo, a notarial office, or a public service. It does not provide legal advice within the regulated meaning of the term and does not represent the client before a court. A client who requires legal advice or representation in court must contact a qualified professional in the country concerned.

They apply from the acceptance of the support agreement and, together with it, form the entire agreement between the parties. In the event of a discrepancy, the support agreement shall prevail.

Article 2. Nature of the service

The practice provides a service of means and not of result.

The service includes establishing the list of required documents for the client's situation, with the specification of each; the review of each document submitted and a written opinion indicating whether it is compliant or what needs to be corrected; the applicable submission instructions; and the monitoring of the case until the administration's decision.

The service does not include obtaining a visa, a residence permit, a consular appointment or an appointment with an external provider; legal representation; certified translation or legalisation of documents; or the payment of official taxes and fees due to administrations.

The practice does not at any time guarantee a favourable outcome of an application. The decision rests exclusively with the competent authority, which freely assesses the case in accordance with the applicable law.

Article 3. Preliminary review

The preliminary review is free of charge and does not commit the client. It consists of an analysis of the situation described by the client in the initial questionnaire, and is returned to them on a dedicated page.

This analysis is for guidance purposes. It constitutes neither personalised legal advice nor a commitment from the practice regarding the admissibility of the application.

Article 4. Formation of the contract

The contract is formed when the client accepts the support agreement by means of the box provided for this purpose, prior to any payment.

The version of the accepted agreement, the date and time of acceptance are recorded. The accepted text remains available for consultation and download from the client area for the entire retention period of the case. The publication of a subsequent version of the agreement has no effect on contracts already formed.

Article 5. Fees and payment

The fees are indicated in euros, inclusive of all taxes, on the engagement page, before the acceptance of the agreement. They are a flat rate and are due once per case.

They do not include official taxes, duties and fees due to administrations, consulates or their providers, which remain the client's responsibility and are paid directly by them.

Payment is made by bank card through a payment service provider. The practice does not have access to any card data. The case is opened and work begins after confirmation of payment.

Article 6. Right of withdrawal

In accordance with the provisions applicable to distance contracts, the client has a period of fourteen days from the conclusion of the contract to withdraw without having to provide a reason.

A client who requests the performance of the service before the expiry of this period acknowledges that, if the service is fully performed during the period, they lose their right of withdrawal; and that, if it is partially performed, they will have to pay an amount proportional to what has been provided until the communication of their withdrawal.

Withdrawal is exercised by means of an unambiguous statement sent to contact@visacentro.es or from the client area. The refund will be made no later than fourteen days after receipt of the statement, by the same means of payment.

Article 7. Refund in case of refusal by the practice

When the client engages on the basis of the preliminary analysis and an adviser subsequently concludes that the practice cannot support the application, the fees are refunded in full, without the client having to request it and without any condition.

This commitment is in addition to and does not replace the right of withdrawal.

Article 8. Client's obligations

The client shall provide accurate information and authentic documents. They shall inform the practice of any element likely to affect their application, in particular a previous refusal, a removal order, an ongoing procedure or a change in family or professional situation.

The submission of a falsified document or knowingly inaccurate information authorises the practice to cease its intervention immediately, without refund, and without prejudice to any legal action.

The client shall respond to requests for documents within a reasonable time. The deadlines announced by the practice are subject to the complete submission of the requested documents.

Article 9. The practice's obligations

The practice shall examine each document submitted and provide a reasoned written opinion within twenty-four working hours. It shall inform the client of any development in their case and keep a written record of its interventions.

The practice is bound by confidentiality regarding all information and documents entrusted to it.

Article 10. Duration and termination

The contract terminates upon notification of the administration's decision on the supported application, or by mutual agreement.

The client may terminate the contract at any time. The fees corresponding to the work already performed remain due; any remaining balance will be refunded.

The practice may terminate the contract in the event of a breach by the client of Article 8, or if it becomes apparent that the application cannot succeed for a reason that the client has concealed.

Article 11. Liability

The practice is bound by a best-efforts obligation. Its liability can only be incurred in the event of a proven breach of this obligation, and only for the direct and foreseeable damages resulting therefrom.

the decisions of administrations, consulates and courts, their grounds, their processing times or their changes of practice; changes in regulations, scales, quotas and administrative practices subsequent to the provision of information; the unavailability, cost or allocation of appointments with consulates and external providers; the consequences of inaccurate, incomplete or delayed information provided by the client, or of a document produced by them; the acts and omissions of third parties engaged by the client, including translators, doctors, employers, educational institutions and banking organisations; the interruption or unavailability of the website, messaging services and technical providers; indirect damages, in particular loss of opportunity, loss of income, loss of profit, travel and accommodation costs, and non-pecuniary damage.

The total amount owed by the practice in respect of a case, for all causes combined, may not exceed the amount of the fees actually received for that case.

Any claim must be submitted within one year of the event giving rise to it, failing which it shall be inadmissible between the parties.

No provision of this article is intended to or has the effect of excluding any liability that cannot legally be excluded, in particular in the event of wilful misconduct, gross negligence, personal injury, or where prohibited by the law applicable to the client. If any of these provisions were deemed unwritten, the others would remain applicable.

Article 11a. Client's indemnity

The client shall indemnify the practice against any third-party claim and any damage resulting from inaccurate information they have provided, a falsified or irregularly obtained document they have submitted, or their use of the documents and analyses provided by the practice for any purpose other than their own application.

Article 11b. Force majeure

Neither party shall be liable for any failure to perform resulting from an event beyond its reasonable control, including a decision by an authority, the closure of a consulate, a conflict, a disaster, an epidemic, a major network failure or the failure of a technical provider. Performance shall be suspended for the duration of the event.

Article 12. Claims and disputes

Any claim should be sent to contact@visacentro.es. The practice will acknowledge receipt within five working days and provide a substantive response within thirty days.

In the absence of an amicable solution, the client may use the European Online Dispute Resolution platform, accessible at ec.europa.eu/consumers/odr.

Article 13. Applicable law and jurisdiction

These conditions are governed by the law of the place where the practice is established.

This choice of law does not deprive the client of the protection afforded by the mandatory provisions of the law of their country of habitual residence. The practice expressly acknowledges that where it directs its activity towards consumers residing in the European Union, they retain the benefit of the mandatory rules of their country of residence and the right to bring proceedings before the courts of that country.

Article 14. Severability and entire agreement

If a provision of these conditions is deemed void or unwritten, the others shall remain applicable and the provision in question shall be replaced by the suppletive rule closest to the parties' intention.

These conditions and the accepted support agreement constitute the entire agreement. No prior statement, preparatory exchange or content on the website shall create any obligation not contained therein.